Smart Solutions for Your Business

| December 3, 2012 | 0 Comments

North San Diego Business At Large
Show Notes: December 7, 2012

In this episode I’ll be speaking with Francine Otterson, Service Desk West, about IT and software solutions for small business. Francine’s mission for Service Desk West has been to create a foundation that provides comprehensive full-service business technology solutions that focuses on their customers business first and the technology second.

Her direct knowledge and expertise include

  • Business knowledge and management
  • Process and performance improvement
  • SharePoint design and administration
  • SharePoint training provided at a variety of levels in both the corporate and small business settings.
  • Access Database development and support
  • Expert level Microsoft Office: Outlook, OneNote, Excel and Word support and customization
  • Microsoft Windows support
  • Training – customized individual to corporate level
  • Wide range of technical support for networking, telecom, hardware and software
  • Service Desk/Help Desk start-ups and transitioning existing to mature models

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About the Author ()

Debra Simpson began her career in publishing in 1990 as the publisher of The Business Resource (formerly known as Networks), a small business newspaper in San Diego County. In 1995, McGraw-Hill lured her away to the world of multimedia and Web publishing, and recognized Debra as the Author of the Year in Multimedia Development in 1996. Thus began Debra’s adventure in digital media development. She subsequently spent four years programming McGraw Hill’s vast collection of Websites. When McGraw Hill closed their Carlsbad office, Debra re-entered the entrepreneurial realm, developing and implementing Web 2.0 Internet marketing strategies for the small business community. Debra's been podcasting North San Diego Business since November 2008, interviewing small business owners in North San Diego County. She also consults, sets up and produces podcasts for other small businesses.

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